After-sales Service
After-sales service commitment
To enable our equipment to be delivered timely, safely and normally, our company shall carry out perfect after-sales service and do the following the work to meet users’ satisfaction.
1. After the products have been shipped to the site, our company shall carry out whole-process technical service from product installation and operation, including onsite guidance, installation, equipment debugging and assistance in commissioning, etc.
2. Ensure all-round product quality and carry out “three guarantees” service on the products within one year.
3. In case of any one of our customer asks for service, we shall give a reply within two hours upon receipt of user’s notice. If onsite service is necessary, our service personnel shall arrive at the site and offer service from 24 hours (within the province) to 48 hours (outside the province).
Adhere to the service objective of “a strong customer focus”
Try our best to offer users zero-defect products
Taikai Power Electronics Services Global Energy Business
It is a professional enterprise integrating R & D, production and sales of electric energy quality control equipment, with secondary qualification for substation project installation, repair and test; it is an excellent supplier of electric power, new energy, metallurgy, coal, petrochemical and other systems; it is a key high-tech enterprise of the National Torch Plan, a software enterprise in Shandong Province, and a power transmission and distribution electronic equipment engineering laboratory in Shandong Province, Won a number of national, provincial and ministerial awards, in the domestic and foreign markets enjoy high praise.
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